General Terms and Conditions for ONE
Ai11 Consulting GmbH / ONE / ai11one.com
This English version is provided for convenience. Only the German version is legally binding; in case of doubt, the German version applies.
These terms govern the provision of the application ONE as software as a service. The provider is Ai11 Consulting GmbH, Wastiangasse 12/1/Top 2, 8010 Graz, Austria.
Commercial register: FN 553353 f, Regional Court for Civil Matters Graz. VAT ID: ATU76798609.
Contact: office@ai11.io · Telephone: +43 660 6660 241.
1. Scope
1.1These terms apply to contracts for the use of ONE between Ai11 Consulting GmbH (provider, we) and the customer (you).
1.2ONE is provided exclusively to entrepreneurs within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG) and to legal entities under public law. By placing an order you confirm that you are acting in the course of your business or professional activity.
1.3Your purchasing terms do not become part of the contract. This also applies if we do not object to them.
1.4Consulting, custom development and implementation are covered by the separate terms of Ai11 Consulting GmbH. These terms apply to the use of ONE as a subscription.
1.5Installing ONE in your own environment is not covered by these terms. For that we conclude a separate licence and maintenance agreement.
1.6In the event of a conflict, the following order applies: the Enterprise contract, then the order confirmation, then these terms. Statements on ai11one.com do not change the price, the number of users or these terms. Annex 1 takes precedence to the extent that we process content on your behalf. Mandatory statutory rights, in particular under clause 13, cannot be restricted by this order of precedence.
2. Conclusion of the contract
2.1The presentation of ONE on ai11one.com is not an offer.
2.2For the Starter plan and the Business plan, the contract is concluded when you request access, accept these terms, and we confirm the acceptance in text form and provide the workspace. The confirmation names the plan. For the Business plan it names the number of seats and the billing period. We record the accepted version and the time of acceptance. An email is sufficient for text form.
2.3The Enterprise plan is concluded by a contract in text form. The Enterprise contract may provide differently for the number of users, price, term, support, availability and single sign-on.
2.4We make these terms available to you before the contract is concluded, including Annex 1.
3. Starter plan
3.1There is no time-limited trial period. You start with the Starter plan. It is free of charge, not limited in time and requires no payment details. It covers up to five active internal users.
3.2You can request a paid plan. The change takes effect when we confirm it in accordance with clause 5.6.
3.3A change back to the Starter plan takes effect at the end of the current billing period. Your data remains stored. If there are more than five active internal users afterwards, these users remain active. Further internal users cannot be created or reactivated until there are no more than five active internal users or we confirm a paid plan. ONE does not switch the workspace to read-only access for this reason. No deletion takes place for this reason.
4. Plans and services
4.1Starter. Free of charge, up to five active internal users, no payment details. The scope of functions is determined by clause 4.4.
4.2Business. EUR 19 net per active internal user per month, plus statutory VAT. The number of seats and the billing period are set out in the order confirmation. If the number of users is missing, the number of internal users active at the start of the contract applies, with a minimum of one user. If the billing period is missing, monthly billing under clause 6.3 applies. An order confirmation may provide for a different number of users or a fee of zero. In that case the confirmation applies.
4.3Enterprise. Services, price and term are set out in the Enterprise contract. Role-based access is available on every plan. Single sign-on is owed only if the Enterprise contract names it. We keep security logs on every plan as described in the privacy policy. An audit log going beyond that is owed only if the Enterprise contract names it.
4.4The agreed scope of services comprises the functions that are enabled for your workspace at the start of the contract and described as available on ai11one.com. Functions marked as planned are not included. The Starter and Business plans differ in price and in the number of seats. A restricted scope of functions applies only if the order confirmation expressly names the modules concerned. Enabled AI assistants are included in the scope of services; clause 8 applies to their use.
4.5We develop ONE further. We may add and replace functions if the core function owed at the start of the contract is not materially restricted. If a material restriction is unavoidable, clause 6.7(d) applies.
4.6ONE is provided as software as a service. We do not supply software for permanent installation and do not transfer source code.
4.7We operate the ONE application in data centres in the European Union. The hosting provider is named in Annex 1. We will not move the application outside the European Union under this contract.
5. Users and seats
5.1A seat is an active internal user. An internal user is a user who is not set up exclusively as external portal access. External portal access does not use a seat. Accounts are personal and must not be shared. Access credentials must be kept secret.
5.2Starter covers up to five active internal users. Further internal users require a Business plan, an Enterprise contract or an order confirmation under clause 4.2.
5.3Business covers the confirmed number of seats. Each active internal user is charged in accordance with clause 4.2.
5.4Under the Enterprise plan the agreed number of users must not be exceeded. For additional users, please ask us. We increase the number as soon as we have confirmed the extension.
5.5An internal user added during a billing period is charged from the first day of the following period. No fee is due for the period already begun.
5.6Removing users and changing to a lower plan take effect at the next renewal date. Until then the previous scope is charged. There is no refund or credit for the current period. A change to a higher plan and a higher number of users take effect when we confirm them in text form. Additional users are charged in accordance with clause 5.5.
5.7You ensure that your users comply with these terms.
6. Prices, invoices and payment
6.1Prices are net, plus statutory VAT. For cross-border services the tax rules apply, including any reverse charge.
6.2We do not use an online payment provider. We issue invoices, which you pay by bank transfer. We do not collect card data. You give us a billing address and, where available, your VAT ID.
6.3Invoicing.
6.4Invoices are payable without deduction within 14 days of receipt.
6.5In the event of late payment, we first send a reminder free of charge. After a further 15 days we send a second reminder and announce suspension. 15 days after that we may suspend access. 30 days after suspension we may end the contract. During suspension your data is retained. You may request an export of your content. Default interest accrues at the statutory rate under § 456 UGB. We may claim reasonable collection costs under § 1333(2) ABGB.
6.6You may set off only claims that are undisputed or have been finally determined by a court.
6.7Refunds.
6.8A price change takes effect at the start of the next contract period. We announce it at least 30 days in advance in text form. If you do not accept the increase, you may terminate with effect from the date it takes effect. Enterprise prices are governed by the Enterprise contract.
7. Your obligations
7.1You use ONE lawfully. In particular, you will not store any content that infringes the rights of third parties or applicable law. You will not access the service or other customers’ data without authorisation. You will not impair availability, integrity or security. You will not reverse engineer ONE, unless the law mandatorily permits this. You will not resell ONE or give third parties access going beyond the external portal access provided for. You will not extract data by automated means to an extent that impairs the service.
7.2You are responsible for the content stored in ONE and for a sound legal basis. This applies in particular to employee data, including time records, absences, leave and performance-related information, and to applicant data. Absence data may be health data, for example in the case of a sick note. To the extent that the law applicable to you requires a works agreement, information to employees or a data protection impact assessment, this is your responsibility. In Austria, the introduction of a system for monitoring or evaluating employees may require the consent of the works council under § 96(1) no. 3 ArbVG. This obligation is yours as the employer.
7.3You keep account, administrative and billing data up to date.
8. AI functions
8.1ONE contains no AI model of its own. AI functions are available when the workspace connects its own AI provider and its own credentials. As long as no provider is connected, no content is transmitted to an AI provider.
8.2If a provider is connected, ONE transmits the input and the workspace context required for the function to this provider via ONE’s systems. Your credentials are used for this. The conversation is stored in the workspace. It is content under Annex 1. We do not use this content to train a model of our own.
8.3Your contract with the AI provider is independent. Its role under data protection law depends on the actual processing. Its terms, its location, its storage and training settings and costs are your responsibility.
8.4Outputs are generated automatically. They may be incorrect, incomplete or unsuitable. You check them before using them. They are not legal, tax or other professional advice. We give no warranty for their accuracy.
8.5You may disclose to an AI provider only data that you are entitled to disclose.
9. Availability and support
9.1We provide ONE with the care of a prudent businessperson. For the Starter plan and the Business plan we do not promise any particular availability.
9.2We provide support by email to support@ai11.io.
9.3We announce planned maintenance where possible. Emergency maintenance may take place without notice.
9.4We are not responsible for a disruption beyond our control. This includes failure of your connection or your equipment, force majeure and the failure of a third party.
9.5We access the content of your workspace only if you request this to handle a support request, or if this is necessary to avert an acute danger to the security or integrity of the service. Access is limited to what is necessary and is logged.
10. Warranty and liability
10.1We provide ONE in accordance with the state of the art. Software cannot be created entirely free of errors. Not every deviation is a defect. You notify us of a defect without delay and in a way that allows us to understand it.
10.2We are liable without limitation for intent and gross negligence, for personal injury, and to the extent that the Austrian Product Liability Act or other mandatory law imposes liability.
10.3In the case of slight negligence we are liable only for the breach of essential contractual obligations and only for the foreseeable damage typical of the contract. Liability for consequential damage, loss of profit, lost savings and indirect damage is excluded in the case of slight negligence, to the extent permitted between entrepreneurs.
10.4In the case of slight negligence our total liability per contract year is limited to the higher of EUR 5,000 or the fees you paid in the preceding twelve months. Clause 10.2 remains unaffected.
10.5You export data that you depend on retaining, to the extent that the export options provided allow this. Our contractual backup and restoration obligations remain in place. Clauses 10.2 to 10.4 apply to damage from data loss. Compensable damage may include the necessary and reasonable costs of restoration from backups. If this is not possible or not sufficient, necessary and reasonable costs of reconstruction by other means may also be covered. Unlimited liability under clause 10.2 remains unaffected in every case.
10.6These limitations also apply for the benefit of our employees and our subcontractors.
11. Term and termination
11.1The Starter plan runs for an indefinite period. Either party may terminate it at any time. Termination takes effect on receipt.
11.2The Business plan with monthly billing runs for one month and renews by one month at a time. You may terminate without giving reasons with effect from the end of the current month. There is no additional notice period. Access remains in place until the end of the contract.
11.3A Business plan with annual billing and an Enterprise contract run for one year, unless the Enterprise contract names a different term. They renew by one year at a time unless terminated with 30 days’ notice to the end of the term. For a one-year term we remind you by email at least 30 days before the renewal date.
11.4You may give ordinary notice of termination ahead of the respective termination date. The notice period and the time at which the contract ends are determined by clauses 11.1 to 11.3. Clause 11.3 applies to Enterprise contracts, unless the Enterprise contract provides otherwise. The fee remains due until the end of the contract. Clause 6.7(c) remains unaffected. For a switch of provider, a switch to your own IT environment or termination with deletion under clause 13, the periods and fee rules there apply. These take precedence over conflicting rules on term, termination and refunds.
11.5Either party may terminate without notice for good cause, to the extent permitted by law. For us, good cause exists in particular if you materially breach clause 7. In the event of late payment we may terminate only if a substantial fee remains outstanding and at least 30 days have passed since suspension under clause 6.5. The two reminders and the further periods under clause 6.5 must have been observed. Statutory limits on the right to terminate remain unaffected.
11.6Termination requires text form. An email to office@ai11.io is sufficient. We do not owe a cancellation function in the application.
12. Suspension
12.1We may suspend access if the conditions of clause 6.5 are met, if the security or integrity of the service is materially endangered, or if a statutory obligation requires it.
12.2Except in cases of imminent danger, we announce the suspension and give you a reasonable period to remedy the situation.
12.3Suspension does not affect your payment obligation for the agreed term.
13. Data, switching providers and end of the contract
13.1We claim no ownership of the content you store in ONE. We do not use it to train our own models or for advertising to third parties.
13.2After the end of the contract you can retrieve your exportable data and digital assets for at least 30 calendar days. In the case of a switch, this retrieval period begins no earlier than the end of the transition period under clause 13.6. The access required for retrieval remains in place. You can use the export functions or request provision at office@ai11.io. If an export function does not cover a type of data, we provide it on request in good time within the retrieval period. An export requested in good time that we have not yet fully provided does not shorten your ability to retrieve. After full provision you have at least 30 calendar days for retrieval. A longer retrieval period can be agreed in text form. Your right to demand deletion under Annex 1 instead remains unaffected.
13.3After the retrieval period expires, we completely delete the exportable data and digital assets that you created directly or that directly concern you. For complete deletion we agree the following periods: from active systems at the latest 30 calendar days after the end of the retrieval period; from backups at the latest 60 calendar days after the end of the retrieval period. In the case of a completed switch, deletion requires its successful completion. During this period we use backups only for restoration and protection of the service. In the event of a restoration we reapply deletions that have already been carried out. Earlier deletion instructions under Annex 1 and statutory retention obligations remain unaffected. We block data subject to statutory retention for other purposes and delete it when the obligation ends.
13.4We retain invoices and accounting records for seven years under § 132 BAO and § 212 UGB. Security logs and error reports that we keep as controller under the privacy policy follow the periods stated there. This does not restrict your statutory rights to the transfer of exportable data.
13.5You can at any time request in text form to office@ai11.io to switch to another provider or to transfer your data to your own IT environment. Instead, you can request termination of the service with deletion of your exportable data and digital assets. You state the desired action and, for a switch of provider, the necessary details of the new provider. The notice period until the start of the transition period is at most two months from receipt of your request. We confirm receipt and the intended process in text form. An earlier start can be agreed. Shorter termination rights under clause 11 remain in place.
13.6The transfer takes place without undue delay. The transition period is at most 30 calendar days after the end of the notice period. If this is technically not possible, we inform you within 14 working days of your switching request. We give reasons for the technical impossibility and name an alternative transition period of at most seven months. You may extend the transition period once by a period you consider more appropriate for your purposes. During the entire transition period the contract continues to apply. We continue to provide the agreed functions and services.
13.7We provide reasonable assistance to you and third parties you engage with the switch and your exit planning. We provide the information required for this. We act with due care to maintain ongoing operations. We clearly inform you of known risks to the continuity of the services. During the transfer and the retrieval period we ensure a high level of security in accordance with applicable law. All parties cooperate in good faith. You provide the details and access required for the transfer. Integration at the new provider or in your own environment is a matter for you and the new provider, unless we agree otherwise. Our statutory obligations to cooperate remain unaffected.
13.8Transferable are all input and output data directly or indirectly generated or co-generated by your use, including their metadata. To the extent present in the workspace, this includes: user, employee, contact, prospect, customer and applicant data; project, time, absence and invoice data; files, messages and stored AI conversations; other workspace content you have entered; and the associated identifiers, links, configuration, permission and usage metadata. Digital assets to which you have a right of use independent of the contract for ONE are also transferable. Excluded are solely the following categories, to the extent that intellectual property rights or trade secrets of ours or of third parties stand in the way: the program code of ONE; internal development and operating documents; internal infrastructure and security configurations; and internal technical operating and security data. Customers’ own content and the metadata required for its transfer are not excluded by this. Exceptions must not hinder or delay the switch.
13.9We provide the exportable data in a structured, commonly used and machine-readable format. For the switch we provide open interfaces, including the necessary documentation, to you and the new provider concerned free of charge and on equal terms. We meet legally binding interoperability requirements within the applicable periods. Before the contract is concluded we provide you with information on procedures, methods, formats and known restrictions and technical limitations. We keep an up-to-date online register of data structures, data formats, relevant standards and open interoperability specifications. We name the link to this register before the contract is concluded and in the order confirmation or the Enterprise contract. We are not required to develop new technologies or services or to disclose protected digital assets, to the extent that Art. 30(6) of Regulation (EU) 2023/2854 excludes this. This does not limit the transfer obligations above.
13.10For the services owed by law in a switch and for the data transfer we charge no switching charges. Separate from this are the agreed ongoing usage fees and permissible compensation for early termination under clause 13.11. Additional services going beyond our statutory switching obligations are charged only after a prior separate agreement in text form.
13.11In the case of a switch, the contract ends on its successful completion. Without a switch, in the case of a request under the second sentence of clause 13.5, it ends on expiry of the notice period. We inform you of the end of the contract in text form. Until then the agreed usage fees are due. If the fixed contract period running on receipt of your request ends early as a result, compensation is at most the fee for its remaining part. No compensation is due for a new contract period. We deduct saved expenses and other income from the freed-up service. You may prove that we suffer no or a lesser disadvantage. Compensation must be proportionate and must not hinder your statutory switching rights. Fees already paid are credited; there is no double charge. We refund any remaining credit. In the case of justified termination because of a material breach of contract for which we are responsible, this compensation does not apply. More favourable refund rights under clause 6.7 remain in place. In particular, no compensation is due on termination under clause 14.2.
13.12Before the contract is concluded we give you the website with information on the jurisdiction of our IT infrastructure and on the protective measures against unlawful access by foreign authorities to non-personal data. We keep this information up to date. We include the link in the order confirmation or the Enterprise contract. The rights in this clause 13 also apply to the Starter plan. Mandatory rights under Regulation (EU) 2023/2854 remain unaffected.
14. Changes to these terms
14.1We may change these terms if a change in the law, case law, technical conditions or the range of functions requires it.
14.2We inform you by email at least 30 days before the change takes effect and highlight the changes. If you object before that date, either party may terminate with effect from the date the change takes effect. We point out this right in the notice. In the event of such termination, the pro rata refund under clause 6.7(f) applies.
14.3We may make a change that is exclusively to your advantage or immaterial without this procedure.
15. Confidentiality
15.1Each party keeps the other’s confidential information confidential and uses it only to perform this contract. The obligation does not apply to information that is public without a breach of duty, that the receiving party already lawfully knew, that it developed independently or that it must disclose on the basis of a law or an official order.
15.2The obligation continues for three years after the end of the contract.
16. Data protection
16.1To the extent that we process personal data as controller, our privacy policy at https://ai11one.com/datenschutz.html applies. To the extent that clause 8 and the privacy policy differ on the path of AI data, clause 8 applies.
16.2The separate data processing agreement of 6 November 2026 is Annex 1 and part of this contract. It is concluded together with this contract.
16.3You are the controller for the personal data you store in ONE. You are responsible for the lawfulness of this processing.
17. References
17.1We name you as a reference customer or use your logo only with your prior consent.
18. Final provisions
18.1You may transfer rights under this contract only with our prior consent in text form. We will not unreasonably withhold consent. We may transfer the contract to an affiliated company or in the course of a transfer of the business.
18.2Changes to this contract require text form. This also applies to any change to this form clause.
18.3If a provision is invalid, the rest of the contract remains valid. The invalid provision is replaced by a provision that comes closest to its economic purpose.
18.4Austrian law applies. Its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods are excluded.
18.5The exclusive place of jurisdiction is the court with subject-matter jurisdiction for Graz. If a party is, contrary to clause 1.2, a consumer, this jurisdiction agreement does not apply.
18.6The language of the contract is German.